We have identified process improvement as a business priority for the current year. This requires us to continuously improve existing systems as well as identify & address gaps in them by either introducing new ones or extending existing ones.

As a first step, we are considering integrating disconnected systems to improve visibility to information for informed decision making & establish cross-functional mash-up reporting, as well as enterprise mash-up dashboard.

As a second step, we would like to develop new solutions to automate manual processes and address gaps in our existing ones.

We are a BPO company providing payroll service, we have over 3,00,000 payrolls being manually processed per month. With a view to improve customer satisfaction and business outcome, we are considering developing a solution to automate our processes as well as offer self-service portal on a SaaS model to our customers improving collaboration.

We are considering technology up-gradation of our legacy solution, our customers are asking us to deliver customizable workflows, integration with other tools, mash-up reporting , management dashboard, as well as offline support for their mobile teams.

While we want to address these, we would also like to consider SaaS enabling our application to explore newer delivery model.

Our management in an effort to streamline investment & to stay competitive has been asking us to innovate and adopt newer technology and business models such as OnDemand/SaaS/Cloud platforms.