|
|
|
|
|
Fortune 100 client in the Hi-Tech manufacturing
industry
The solution which automates the return
material authorization process is being used by globally distributed user community
comprising of employees, partners and customers.
|
|
Delivered on a SaaS model, RMA solution integrates multiple processes, managed using
disconnected enterprise solutions some of which were deployed OnPremise while others
were offered as a SaaS based solutions. Leveraging BizAPP’s modelling driven approach
and its virtualization capability, entire RMA solution was developed & deployed
in a matter of weeks without having to write a single line of code.
RAM system was developed and deployed in 2 weeks with key features such as –
- SOA based Real–time integration
with
- SaaS based CRM solution – SalesForce.COM
- OnPremise Repair Management –
Rational ClearQuest
- SaaS based Warranty Management System
– Warranty.NET, &
- Payment gateway
- Roles and responsibility based collaborative
portal for employees, partners and customers
- Custom module to manage warranty
contracts and portfolio developed using BizAPP,
- Reporting and analytics to analyze
claim requests spanning solution boundaries
- Customizable rules to manage escalation/SLAs,
- Localized to French and German
(Can extend to other language with click of a button) – NO CODE WRITTEN
ALL WITHOUT HAVING TO WRITE A SINGLE LINE OF CODE
|
|
